Warranty Form

If you have a warranty support need for a manufacturer that we represent, you can connect with our warranty team with the details by sharing key info through this online form.

Select Manufacturer*

Basic Information

First Name*

Last Name*

Company*

Phone*

Email*

Which Product are you Filing For?*

AERCO

Which Product are you Filing For?*

AAON – Compressor

Part Numbers (if multiple, please separate with commas)*

Which circuit is it on?*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Notice: Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.
Please also upload a picture of the COMPRESSOR nameplate.

AAON – Missing Part

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.
Please also take a photo of the section of the unit where the part is supposed to be and upload it here.

AAON – Motors

How Many?*

Part Numbers*

If multiple, please separate with commas

Failed Motor Circuit Number*

If multiple, please separate with commas

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.
Please also upload a picture of the MOTOR nameplate.

AAON Controls

Please note, controls and sensors require an AAON Case Number.

AAON Controls Case Number*

AAON VFD

Case Number*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.
Please also upload a picture of the part you are requesting.

Warranty Information

Samsung

Model Number*

Serial Number*

Install Date*

Ticket Number (If applicable)*

Owner Information

Owner Name*

Owner Street*

Owner City*

Owner State*

Owner ZIP*

Owner Phone*

Installer Information

Installer Name

Installer Address*

Installer City*

Installer State*

Installer ZIP*

Installer Phone*

Part/Part Number/Part Description*

Defect/reason for replacement*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.

Climate Master

Serial Number*

Installation Date*

Defective Part*

Defect/reason for replacement*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.

Others

Serial Number*

Installation Date*

Defective Part*

Defect/reason for replacement*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo

IEC

Serial Number*

Installation Date*

Defective Part*

Defect/reason for replacement*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.

AERCO – Heat Exchanger

Serial Number

Part Number

Reason for Replacement

Original Sales Order Number*

Job Site Address*

Cycle Counts*

Run Hours*

Set Points*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Picture Showing Leak

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Video Showing Leak

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Clear Picture of the Code Plate

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Picture Showing 6 Foot Area Surrounding the Unit

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Photo of Domestic or Boiler Connections

AERCO

Jobsite Name*

Unit Serial Number*

Part Number*

Reference ticket number*

Original Sales Order Number*

Installation Date*

Defect/reason for replacement*

Defective Part:*

Field Installed Parts

Install Date*

Fail Date*

Part Number*

Part Manufacturer*

PO used to purchase part*

Defect/reason for replacement*

Warranty

Serial Number*

Job Name*

Date of Failure*

Installation Date*

Defective Equipment/Part*

Defect/Reason for Replacement*

Upload Photo/s Here*

Drop files here or

Max. file size: 2 GB.

Please upload a photo of the UNIT nameplate and ensure all data is readable in the photo.
Please also upload a picture of the part you are requesting.

Ship To:

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AAON and AERCO

Name*

Street*

City*

State*

Zip*

Is Expedited Shipping Requested?

PO for shipping and handling costs*

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Samsung

Name*

Street*

City*

State*

Zip*

PO for shipping and handling costs*

This field is hidden when viewing the form

Climate Master

Name*

Street*

City*

State*

Zip*

PO for shipping and handling costs*

Please enter a PO for shipping and charges associated with this claim.

This field is hidden when viewing the form

Field Installed Part

Name*

Street*

City*

State*

Zip*

PO for shipping and handling costs*

This field is hidden when viewing the form

IEC

Name*

Street*

City*

State*

Zip*

PO for shipping and handling costs*

This field is hidden when viewing the form

Others

Name*

Street*

City*

State*

Zip*

PO for shipping and handling costs*

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